How two different organisations handled measles crisis

Preparing for crisis communications is a fascinating process. By its very nature you’re often tested to your limits, managing some of the most difficult situations with the tightest of deadlines.  Let’s get something straight first. Crisis comms isn’t about spinning and covering issues up. Unless you’re, say, MI5. Or maybe if you’re a politician. To … Continue reading →

Helicopter photography

Even on a day off I find myself thinking about helicopters. Should I be worried? Either way, check out this gem on Flickr (MHPhotos_) of Midlands Air Ambulance landing at Cleeve Hill: By the fabulous Mark Hawkins Photography. At Wales Air Ambulance, we’ve been asking supporters on Facebook to share their photos of the aircraft in … Continue reading →

Night-flying, whirligigs and other updates

Oh WordPress, WordPress! Where have I been?! Commenting on the passage of time (my current favourite: “I can’t believe it’s May already!”) is becoming something of a habit, which I’m sure also has something to do with my sudden obsession with good laundry weather and cooing over babies. Age has crept on me. Anyway, before … Continue reading →

Is it good to disconnect?

Christmas has come and gone and 2013 is just around the corner – along with a host of New Year resolutions and detox plans. Most of my festive holiday has been spent at The Boyfriend’s family home, in the middle of a beautiful forest (alas, no snow – just mud and lots of it). This … Continue reading →

O2: How creative can we get with online complaints?

What do you do when your company suffers a major setback and you have hundreds or thousands of upset customers to placate? Today’s answer is to get social. O2 showed how important it is to ‘get social’ throughout yesterday’s tech meltdown, and some poor PR soul worked late into the night answering to angry customers … Continue reading →